Using Commands with @Griptape | Griptape Help Center

After getting familiar with how to chat with the Griptape Knowledge Base Slackbot, it's useful to understand the specific commands available for efficient and targeted interactions. These commands offer direct access to various functionalities without the need for a conversational query. Here's a guide to using the primary commands: /griptape help, /griptape refresh, /griptape ruleset and /griptape search.

💡 Slack's / commands do not work within threads for apps other than ones that Slack has created itself. Thus, you must use any of these / commands either in the @Griptape home page Messages tab, or in a channel where @Griptape has been invited.

Getting Help and Understanding Commands

The /griptape help command is your go-to for understanding how to interact with the @Griptape Slackbot and learning about the available commands.

Usage: Simply type /griptape help in any channel where @Griptape is active or in the Slackbot's direct message (DM) space.
Outcome: @Griptape will respond with a list of commands and brief descriptions of what each command does. This information is invaluable for both new and experienced users to make the most out of @Griptape.

Refreshing the Knowledge Base

The knowledge base that @Griptape draws from is refreshed nightly to ensure the latest information is always accessible. The /griptape refresh command allows users to manually refresh the knowledge base.

Usage: Type /griptape refresh in a channel to prompt an immediate update of the knowledge base. Note that this command needs to be used in the channel view or the app's home page, as it does not function within threads.
Outcome: Once initiated, @Griptape will perform an update of the knowledge base, incorporating any new or revised information since the last refresh.

Searching the Knowledge Base

For users needing to quickly find information on a specific topic without engaging in a conversational query, the /griptape search [topic] command is incredibly useful.

Usage: Enter /griptape search followed by the topic you're interested in. For example, /griptape search company holiday policy.
Outcome: Griptape will search the knowledge base for information related to the specified topic and return the most relevant entries. This command is ideal for quick fact-checking or when looking for specific documentation.

Best Practices for Using Commands

Direct Message vs. Channel Use: While some commands are best used in channels, you can also interact with @Griptape through direct messages for private queries or actions.
Combining Commands and Conversations: Use commands to get immediate answers or actions and follow up with conversational queries for deeper exploration or clarification on topics.
Staying Informed: Regularly use /griptape help to stay updated on any new commands or features added to the @Griptape Slackbot.

Summary

Understanding and utilizing the commands available with the @Griptape Knowledge Base Slackbot enhances the flexibility and efficiency of accessing company knowledge within Slack. Whether you're looking for quick help, needing to refresh the knowledge base, or searching for specific information, these commands simplify and streamline the process. As you become more familiar with these commands, you'll find it easier to integrate @Griptape's capabilities into your daily workflow, ensuring that vital information is always at your team's fingertips.